Gateway that combines LoRaWAN and 5G coverage for Helium network deployments.
We do our best to ensure all products are in tip top condition when they arrive to you, however we do not refund returns for change of mind, we offer store credit note (valid for THREE months) or can facilitate exchange if alternate stock is available.
RETURNS FOR FULL REFUND (minus return shipping costs) ONLY ACCEPTED IF THE ITEM IS FAULTY.
PLEASE CHECK DELIVERY TIMES BEFORE PURCHASE. MANY ITEMS ARE IMPORTED AND NEED 14 to 30 DAYS FOR DELIVERY.
If you have an issue, contact us by writing to customerservice@amazeus.net and we will do our best to accommodate.
Refunds are only issued in the event of a manufacturing fault and the item cannot be replaced.
Our Return policy lasts 14 days (after you receive your order). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
RETURN FOR STORE CREDIT
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return for STORE CREDIT.
Any item not in its original condition, which appears to have been damaged are not eligible for a return.
If you are approved, then your store credit will be processed and we will be in contact with you via email.
To complete your return, we require your receipt or proof of purchase. Please include this in your parcel when returning your item.
If 14 days have gone by since you received your order, unfortunately we cannot offer you a return or exchange.
RETURN SHIPPING
To return your product, you can go through our process here.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Gift cards are non-returnable.